Terms of Business

1. Agreement

You have appointed Exclusive Insurance Services Ltd ("we", "us", "our") as your insurance broker and, where applicable, your Financial Advice Provider. By instructing us, allowing us to continue to act on your behalf, or paying our invoice, you agree to be bound by these Terms of Business, our Disclosure Documents, and any Important Notices issued with invoices or insurance documentation.

2. Services and Advice

We provide insurance broking and financial advice services within the scope disclosed to you. Our services may include assessing your insurance needs, arranging, renewing, amending, or cancelling insurance policies, assisting with claims, and arranging premium funding where requested. We generally act as your agent when dealing with insurers.

3. Fees, Premiums, and Payment Terms

We are generally remunerated by commission paid by insurers, which is usually included in your insurance premium. We may also charge service or administration fees, which will be disclosed to you.

Our invoices are payable within the payment timeframe stated (generally 14 days). While insurers may allow us longer settlement terms for premiums (for example, up to 90 days), this does not extend the payment period available to you. If payment is not received within our stated credit terms, we may withdraw credit, issue follow-up notices, and notify the insurer of non-payment. The insurer may then cancel or lapse cover in accordance with policy terms. We are not obliged to fund premiums, taxes, or fees on your behalf.

4. Duty of Disclosure

You have an ongoing duty to disclose all material facts that may influence an insurer's decision to accept a risk or determine the terms of cover. This duty applies at inception, renewal, and whenever changes are made. Failure to disclose material information may result in declined claims, reduced cover, cancellation, or policy avoidance.

5. Conflicts of Interest

We manage conflicts of interest through internal governance controls. Where commissions, volume-based remuneration, or premium funding commissions apply, controls are in place to ensure advice is not influenced to your disadvantage.

6. Complaints and Dispute Resolution

If you are unhappy with our financial advice service, please contact your financial adviser so they can try to put things right. If you wish to make a complaint or do not feel comfortable discussing your concerns with your adviser, you can contact us as follows:

If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, which provides a free and independent dispute resolution service:

7. General

These Terms of Business are governed by the laws of New Zealand.