Need to Report
an Incident?
We're here to help. Report your incident below and our team will help guide you through the claims process.
You don't have to manage this alone — we'll guide you through it.
For urgent claims, we recommend calling us directly.
What to Do After an Incident
If something has happened, taking the right steps early can make a significant difference to your claim.
Do
Don't
Tell RiskMate What Happened
Submit initial details online so we can begin assisting you straight away. We'll gather the key details and forward them to our claims team for immediate attention.
Select the type of incident:
Find an Approved Repairer
These are trusted providers we regularly work with.
How Our Claims Process Works
We help manage the claims process from notification through to settlement, coordinating with you, the insurer and other parties involved and advocating for your interests throughout.
Notify
Contact us by phone, email, or online. We gather initial details and assess urgency. For serious incidents we can escalate immediately to the insurer's priority team.
Document
Our team helps compile a comprehensive claim file — photographs, reports, receipts, witness statements, and supporting evidence. Proper documentation is the foundation of a claim.
Submit & Advocate
We submit the claim to the insurer and manage the correspondence. Where questions arise about coverage, quantum or liability, we advocate for your interests using our industry knowledge and relationships.
Settlement & Recovery
We continue to advocate through the settlement process and, once resolved, assist with the practical steps that follow — arranging repairs, replacements, or reinstatement.
Claims FAQs
How do I lodge an insurance claim with Exclusive Insurance Services?
Call us directly on 09 307 1295 for urgent claims, or use our online claims reporting tool. Our AI assistant RiskMate can also guide you through the initial steps. We manage the entire process from notification through to settlement.
What should I do immediately after an incident?
Ensure everyone's safety first. Then document the damage with photos and videos, don't dispose of damaged items, get a police report if applicable, and contact us as soon as possible. Early notification helps us assist with the process from the outset.
How long does an insurance claim take to settle?
Timeframes vary by claim type. Simple vehicle claims may settle in 2-4 weeks. Complex commercial or property claims can take several months. We keep you updated throughout and push for the fastest resolution possible.
Will making a claim increase my premiums?
Not necessarily. It depends on the type of claim, your claims history, and your insurer's underwriting approach. We'll advise you honestly on the likely impact before you proceed and help manage the renewal process.
What types of claims does Exclusive Insurance handle?
We handle all claim types including vehicle accidents, property damage, fire, storm, theft, business interruption, liability, health, life, and income protection claims. As your broker, we manage the claim on your behalf with the insurer.
Need to Speak to Someone Now?
Our claims team is ready to help. Call us or send an email and we'll guide you through the process.
We support you through the entire claims and indemnity process — from first notification to final settlement.