FSP Disclosure

What Does FSP Registration Mean?

As a registered Financial Service Provider (FSP), Exclusive Insurance Services Limited is required to:

Dispute Resolution Scheme

We are a member of an approved external dispute resolution scheme. If you have a complaint that we are unable to resolve, you can escalate it to our dispute resolution provider free of charge:

Nature & Scope of Financial Advice

Exclusive Insurance Services Limited provides financial advice in relation to general insurance products (fire & general, and life, disability & health insurance).

We may give you personalised financial advice (tailored to your specific circumstances) or general financial advice (not tailored to your situation). We will inform you which type of advice we are providing.

If you wish to receive personalised advice, you should provide us with as much information as possible about your personal situation so we can tailor our recommendations accordingly.

Fees, Expenses & Remuneration

Exclusive Insurance Services Limited is primarily remunerated through commission or brokerage paid by insurers when policies are placed. This is usually a percentage of your annual premium (typically between 5% and 25%, depending on the class of insurance).

In some cases, we may charge a fee for our services. If a fee applies, we will advise you in advance and obtain your agreement before proceeding.

You are welcome to request further details about the nature and level of commission or fees that apply to your specific policy at any time.

Conflicts of Interest

We manage potential conflicts of interest by prioritising our duty to act in your interests. If a material conflict arises that may affect our advice, we will disclose it to you. Our advisers are required to put your interests ahead of their own when providing personalised advice.

Duties Information

Exclusive Insurance Services Limited and our financial advisers have duties under the Financial Markets Conduct Act 2013 relating to the way we give financial advice.

This is only a summary. More information is available on the Financial Markets Authority website at fma.govt.nz.

Complaints Process

If you are not satisfied with our services or advice, we encourage you to contact us directly. We take all complaints seriously and will work to resolve any concerns as quickly as possible.

If we are unable to resolve your complaint to your satisfaction, you may refer it to our external dispute resolution scheme, Financial Services Complaints Ltd (FSCL), at no cost to you.

Privacy of Information

We collect, use, and store your personal information in accordance with the Privacy Act 2020. Your personal information will only be used for the purpose of providing our services to you, including placing and managing your insurance.

We may share your information with insurers, reinsurers, or other relevant parties as necessary to arrange or administer your insurance. We will not sell your personal information to third parties. You have the right to access and correct your personal information at any time.

Verify Our Registration

You can independently verify our FSP registration on the Financial Service Providers Register: